Northwestern Counseling & Support Services
Creating a stronger community one person at a time.
Since 1958, Northwestern Counseling & Support Services, Inc. (NCSS) has been serving individuals and families throughout Franklin and Grand Isle Counties. While addressing the social influencers of health the Agency serves over 4,000 individuals in our offices, in local schools, in the community, in their homes, and in their places of work. NCSS provides intervention and support to children, adolescents, and adults with emotional and behavioral problems; a mental illness diagnosis; an intellectual disability or developmental delay.
Mental health, outpatient counseling, 24/7 emergency and crisis stabilization services, integrated health services, community rehabilitation and treatment services, psychiatry and nursing services, family and home-based services, school-based services, community-based services, adolescent services, Soar Learning Center alternative education and day treatment program, Parent Child Center services, intellectual and developmental disabilities, employment services, residential services.
4 Outcomes and/or Innovations
NCSS Integrated health team providing support in 100% of Patient Centered Medical Homes (Primary Care Physician Offices) in Franklin and Grand Isle Counties.
An NCSS funded Crisis Clinician located in the NMC Emergency Department has contributed to a 37% reduction in ED visits by active clients. Of the NCSS high ED utilizes 64% have a known chronic medical condition as well.
Client satisfaction – The most recent survey, conducted during fiscal year 2018, indicated 92% of respondents reported they are satisfied with services from NCSS.
Staff engagement – During 2018, 84% of employees reported being engaged and satisfied in their work at NCSS. One respondent commented, “I have worked in several places. This is the first place I’ve worked where I’ve actually been made to feel important. The work is wonderful. I have the best team who works together and goes above and beyond to help each other. I love my job.”
NCSS Crisis Mobile Outreach Team works closely with law enforcement to promote better outcomes, prevent hospitalizations, and link individuals with services proactively.
NCSS providing behavioral health services in Northern Tier Center for Health (NOTCH) locations throughout Franklin and Grand Isle Counties.
NCSS has partnerships with 100% of School Supervisory Unions within Franklin and Grand Isle Counties which includes services such as, therapy/consultation/substance abuse treatment / behavioral supports / specialized services for children diagnosed with autism.
Founded on relationship building and the modeling of “Respectful” treatment, “Reasonable” behavior, and accepting “Responsibility” for one’s actions the NCSS Berkshire program, in collaboration with the department of Developmental Aging and Independent Living (DAIL) has grown into a State Model for rehabilitative services for individuals with Developmental Disabilities. Individuals that have had little success in other programs and significant brushes with the legal system find themselves responding to the consistent programming and successfully transitioning back into work, home and community.
NCSS is collaborating with the Northern Tier Center for Health (NOTCH) on a SAMHSA grant to provide a care delivery system that addresses the physical and social support needs of youth who are at risk or have been diagnosed with severe emotional disturbance (SED) and their families.
NCSS has over 40 wellness coaches that collaborate with various community partners on addressing the social influencers of health with individuals and families spanning the life-cycle from infants to elders.